amusedMany of us get fed up with answering calls from call centres and/or trying to get information. Well my mother sent me these list of actual conversations that had been logged at centres :-
Operator: "Where did you get that number from, sir?"
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about".
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before leaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".
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Caller (enquiring about legal requirements while travelling in France ):
"If I register my car in France, do I have to change the steering wheel to the other side of the car?"
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".
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Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland ".
Actual call centre conversations !!!!!
Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?"
Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?"
Operator: "Where did you get that number from, sir?"
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
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Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about".
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before leaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".
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RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia ?"
Operator: " Doesn't the product give you a clue?"
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Caller (enquiring about legal requirements while travelling in France ):
"If I register my car in France, do I have to change the steering wheel to the other side of the car?"
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Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".
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Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland ".
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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on".